Designed for You, Fits Every Lifestyle




Frequently Asked Questions
- Locate the Sensors: Identify the sensor module on the inner circumference of the ring.
- Position the Ring: Place the ring on your right index finger, ensuring the inner sensor array maintains full contact with your fingertip skin.
For Best Results:
- The ring should fit snugly but comfortably without restricting circulation.
- Keep the skin under the sensor area clean and dry.
- Make sure the sensor surface is unobstructed by clothing or other objects.
- Open the ELENVA App and ensure your ring is successfully paired.
- Go to the “Me” tab in the bottom menu.
- Tap the ring icon at the top of the screen.
You will now see the detailed device information page, including all key ring parameters.
- Make sure the ring is properly worn on a suitable finger.
- Open the ELENVA App and verify the ring is connected.
- Navigate to either the “Status” tab or the “Me” tab.
- The battery level will be displayed at the top of the screen.
Connect to Power Source: Align the ring’s charging points with the pins on the charging dock to ensure a secure connection.
Verify Charging Status: Observe the ring’s indicator light:
- Steady or blinking red light: Charging successfully.
- No light: Reposition the ring on the charger and repeat Step 1.
Monitor Completion: When fully charged, the indicator will show steady or blinking green light.
- If using a charging case, the green light may illuminate briefly and then turn off.
The LED indicator reflects both charging status and pairing state:
1.Paired / Connected Ring:
- Charging: Steady red light
- Fully Charged: Steady green light
2.Unpaired / Disconnected Ring:
- Charging: Blinking red light
- Fully Charged: Blinking green light
This allows you to quickly identify both the ring’s charging and pairing status at a glance.
If you have closed and reopened the app, confirmed a successful connection, and checked different sections but the battery percentage remains the same:
- This is normal behavior.
- The ring uses constant voltage charging, so the displayed battery percentage may update slowly during certain phases of the charging cycle.
- Continue charging—the ring will reach full capacity, and the percentage will update accordingly.
- No cause for concern.
Method 1: Automatic Measurement
- Wear the ring correctly on a suitable finger. The ring automatically measures heart rate every 30 minutes by default.
- Open the ELENVA App while the ring is connected. Data will sync automatically.
- To view detailed historical data, tap the Heart Rate card in the app.
Method 2: Manual Measurement
- Wear the ring correctly and ensure it is connected to the ELENVA App.
- Go to the “Status” tab and tap “Measure” on the Heart Rate card.
- Remain still during the measurement process.
- Results will display in the app once the measurement is complete.
- Open the ELENVA App and ensure your ring is connected.
- Go to the “Status” tab.
- Tap the Heart Rate data card to open the detailed heart rate page.
- Tap the settings icon in the top-right corner.
- Select your preferred monitoring interval from the available options.
The new frequency will take effect immediately. The ring will now automatically measure heart rate according to the updated schedule.
Method 1: Automatic Measurement
- Wear the ring correctly on a suitable finger. The ring automatically measures blood oxygen every 2 hours by default.
- Open the ELENVA App while the ring is connected. Data will sync automatically.
- Tap the Blood Oxygen card to view detailed historical data.
Method 2: Manual Measurement
- Wear the ring correctly and ensure it is connected to the ELENVA App.
- Go to the “Status” tab and tap “Measure” on the Blood Oxygen card.
- Tap “Start Measurement” to begin—the ring’s red light will activate.
- Remain completely still during the measurement process.
- Results will display in the app upon completion.
Method 1: Automatic Measurement
- Wear the ring correctly on a suitable finger. The ring automatically measures body temperature every 30 minutes by default.
- Open the ELENVA App with the ring connected. Data will sync automatically.
- Tap the Body Temperature card to view detailed historical data.
Method 2: Manual Measurement
- For accuracy, wear the ring correctly for at least 30 minutes before manual measurement.
- Ensure the ring is connected to the ELENVA App.
- Navigate to the “Status” tab and tap “Measure” on the Body Temperature card.
- Tap “Start Measurement” to begin.
- Remain still during the measurement process.
- Results will display in the app upon completion.
The automatic body temperature monitoring frequency is synchronized with the heart rate monitoring interval.
Procedure:
- To change the interval, refer to “How to Adjust Automatic Heart Rate Monitoring Frequency”.
- Any changes made there will also update the frequency for body temperature measurements.
- Ensure Adequate Battery: Before going to bed, verify that the ring has sufficient charge to last through the night.
- Correct Nighttime Wear: Wear the ring on a suitable finger before sleep, ensuring optimal sensor contact for accurate measurement.
- Open the ELENVA App and ensure your ring is connected.
- Navigate to the “Me” tab.
- Tap “My Ring.”
- Locate the “Firmware Update” option.
- If an update is available, a “New Version” prompt will appear.
- If no prompt appears, manually check by tapping “Firmware Update → Check for New Version.”
- Open the ELENVA App and ensure the ring is properly connected.
- Navigate to the “Me” tab.
- Tap “My Ring” to access the device management screen.
- Select “Firmware Update”.
- If a new version is available, tap “Upgrade” to begin the installation.
- Open the ELENVA App and ensure the ring is connected.
- Navigate to the “Me” tab.
- Tap “My Ring.”
- Select “Restore Factory Settings.”
Important Note:
- This will erase all data stored on the ring and unpair it from your account.
- This process cannot be undone, so ensure any important data is synced with the app before proceeding.