Shipping Policy

1. Order Processing Time

Orders are processed and shipped during business hours, Monday through Friday, excluding holidays. Once an order is placed, it will typically ship within 1-3 business days.

2. International Shipping

We offer international shipping to many countries. Delivery times may vary depending on:

  • Destination country

  • Local customs procedures

  • Final-mile courier services

Important Notes:

  • Once your package leaves our warehouse, ELENVA is not responsible for delivery delays due to customs, local holidays, weather, or other logistics factors.

  • Final-mile delivery is handled by the local courier; ELENVA has no control over delivery timing or method.

  • ELENVA is not responsible for packages that are lost, stolen, misdelivered, or marked “delivered” but cannot be located. These issues must be resolved directly with the shipping provider.

Recommendation:

  • Always use a secure delivery address.

  • Track your shipment using the tracking number provided.

  • For issues, contact the local carrier first for investigation or compensation.

Note: ELENVA cannot offer refunds or replacements for final-mile delivery issues once the package is in transit internationally.

3. Order Cancellation

  • Orders must be canceled before they are shipped.

  • To cancel an order, contact us at web@elenva.com.

  • If the order has already shipped, cancellation is not possible.

4. Duties & Taxes

  • Customers are responsible for any customs duties, import taxes, or local fees.

  • ELENVA does not control these charges and cannot estimate them.

  • For information, please contact your local customs office.

  • ELENVA is not responsible for any duties or taxes paid upon delivery.

5. Multiple Addresses

  • If you wish to ship items to multiple addresses, please place a separate order for each address.

6. Refusal of Delivery

  • If a package is refused, it will be returned to ELENVA.

  • Once received in original condition, you will receive a refund for the merchandise and taxes only.

  • Shipping costs are non-refundable.

7. Shipping Delays

  • Natural disasters, holidays, weather, or other uncontrollable factors may cause delivery delays.

  • ELENVA does not guarantee exact delivery dates; any delay is the responsibility of the shipping company.

  • If your order shows as delivered but cannot be found, contact web@elenva.com within 7 business days. Reports submitted after this period may not be eligible for replacement or refund.

 

Estimated Delivery Times & Shipping Rates

Free Shipping

Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Spain, Austria, Canada, Sweden, the United Kingdom, the United States of America and the United States of America outside the contiguous zone. Small islands

 Charging Area

Hong Kong Special Administrative Region, Israel, Republic of Korea, Malaysia, New Zealand, Singapore, Bhutan, Timor-Leste, Uzbekistan, Yemen, Armenia, Iraq, Qatar, India, Indonesia, Kyrgyzstan, Kazakhstan, Turkmenistan, Turkey, Tajikistan, Bangladesh, Nepal, Palestinian territories, Pakistan, Bahrain, Brunei, Switzerland, Ukraine, Nigeria, Tanzania, Ethiopia, Australia, Sri Lanka, Cambodia, Georgia, Saudi Arabia, Thailand, Macao SAR, Kuwait, Jordan, Myanmar, Laos, Philippines, Mongolia, Vietnam, Azerbaijan, Afghanistan, Oman, Maldives, Lebanon, Belize, Guatemala, Costa Rica, St. Lucia, St. Kitts and Nevis Dominica Dominica, Dominican Republic, Anguilla, Antigua and Barbuda, Nicaragua, Bahamas, Barbados, Panama, Curaçao, Cayman Islands, Grenada, Greenland, French St. Maarten, Honduras, Haiti, Jamaica, Turks and Caicos Islands, Trinidad and Tobago, Guadeloupe, Bermuda, British Virgin Islands, Dutch Caribbean, Dutch St. Maarten, El Salvador, Montserrat, Aruba, Martinique, Uruguay, South Georgia and South Sandwich Islands, Ecuador, Colombia, Guyana, Venezuela, Paraguay, Brazil, Chile, French Guiana, Bolivia, Falkland Islands, Peru, Suriname, Argentina,
Helena, Tanzania, Egypt, Ethiopia, Senegal, Sierra Leone, Seychelles, Togo, Angola, Nigeria, Niger, Burkina Faso, Burundi, Morocco, Swaziland, Mauritania, Mauritius, French Southern Territories, Zimbabwe, Tristan da Cunha, Reunion, Comoros, Côte d'Ivoire, Tunisia, Somalia, Namibia, Kenya, Sudan, British Indian Ocean Territory, Mozambique, Lesotho, Western Sahara, Benin, Zambia, Equatorial Guinea, Algeria, Ascension Island, Malawi, Mayotte, Madagascar, Mali, Tuvalu, Christmas Island, Kiribati, Papua New Guinea, Cook Islands, Solomon Islands, Tokelau, Fiji, New Caledonia, Tonga, French Polynesia, Nauru, Wallis and Futuna Islands, United Arab Emirates, United States of America. Papua New Guinea, Cook Islands, Solomon Islands, Tokelau, Fiji, New Caledonia, Tonga, French Polynesia, Nauru, Wallis and Futuna, Vanuatu, Pitcairn Islands, Cocos (Keeling) Islands, Niue, Samoa, Norfolk Island, Ukraine, Russian Federation, Iceland, Liechtenstein, Macedonia (Northern), San Marino, Serbia, Aaland Islands, Andorra, Moldova, Monaco, Slovenia, Svalbard and Jan Mayen Islands, Guernsey, Vatican, Faeroe Islands, Bosnia and Herzegovina, Jersey, Belarus, Gibraltar, Kosovo, Albania, Isle of Man, Montenegro, Mexico. : $3.99.

 Non-Mailable Area

lran, Syria, UAE, Cuba, China

Fast Delivery

Delivered fastly straight to your door!

Support

Our support team is available 24/7

Refer a friend

Get a Discount on Their First Purchase!

Payment protection

All transactions are encrypted using SSL encryption