Warranty Policy

Thank you for choosing Elenva. We stand behind our products and are committed to delivering the highest quality experience. Please review our limited warranty policy below.

1. Warranty Coverage

Elenva (“the Company”) warrants to the original end-user purchaser (“you”) that the Elenva smart ring hardware (excluding any third-party software) will be free from defects in materials and workmanship under normal and intended use during the applicable warranty period.

This limited warranty applies only to defects arising from normal, everyday use. It does not cover damage resulting from misuse, abuse, negligence, accidents, improper handling, unauthorized repairs or modifications, improper charging (using non-certified cables/adapters), use inconsistent with provided instructions, or events beyond reasonable control.

2. Warranty Period

• The limited warranty period for the Elenva Smart Ring is 1 Year (12 months) starting from the original date of purchase.

• A valid proof of purchase, such as an order confirmation, invoice, or receipt, is strictly required to obtain warranty service.

3. Warranty Service Process

1. To request warranty service, please contact us within the warranty period at support@elenva.com. Please include your order number, proof of purchase, and a brief description/video of the issue.

2. After evaluation, you may be required to return the product for inspection, repair, or replacement in accordance with Elenva’s instructions.

3. Returned products must be properly packaged to prevent damage during transit. We highly recommend using a trackable shipping method, as Elenva is not responsible for any loss or damage that occurs during return shipping.

4. Warranty Remedies

If a technical defect covered by this warranty is confirmed upon inspection, Elenva will, at its sole discretion, perform one of the following:

• Repair the product at no charge.

• Replace the product with the same or an equivalent model (replacement products may be brand new or refurbished to meet original factory standards).

• Provide a partial or full refund not exceeding the original purchase price.

Please note: This warranty does not cover data recovery, data reinstallation, or data loss. Elenva shall not be held liable for any loss of personal health data during the service process.

5. Exclusions

This limited warranty does not cover:

• Normal wear and tear, cosmetic aging, or discoloration of the ring body over time.

• Scratches, dents, or surface damage caused by everyday friction.

• Natural battery degradation and capacity reduction over prolonged usage.

• Water damage resulting from exposure beyond the intended water-resistance limits (e.g., exposure to saunas, hot springs, or high-pressure hot water).

• Damage resulting from improper storage, drop impacts, or extreme environmental conditions.

6. Software and Data Disclaimer

Any third-party software or app integration provided with the product is supplied “as is,” without warranties of any kind. You are solely responsible for backing up and securing your account data. Elenva shall not be liable for any data loss, corruption, or unauthorized access.

7. Limitation of Liability

To the maximum extent permitted by law, Elenva shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of data, loss of profits, or business interruption.

In all cases, Elenva’s total liability shall not exceed the original purchase price of the product. Some jurisdictions do not allow limitations on implied warranties or the exclusion of certain damages, so these limitations may not apply to you.