Return Policy

Thank you for shopping with Elenva. We want you to be completely satisfied with your purchase. If you’re not entirely happy with your Elenva Smart Ring, we’re here to help.

1. 30-Day Return & Exchange

You may request a return or exchange within 30 calendar days of delivery.

To qualify for a return or exchange, the item must meet all of the following conditions:

• Be in like-new condition, free from physical damage, significant scratches, excessive signs of wear, or any modification.

• Be returned in its original packaging, including the smart ring, charging case, charging cable, and all included accessories.

• Be unpaired and removed from your Elenva account before being returned.

2. Purchases from Third-Party Retailers

If you purchased your Elenva Smart Ring through Amazon or another authorized retailer, you will need to provide valid proof of purchase (such as your order confirmation or invoice) when contacting our support team.

If your product qualifies for a return or exchange within the first 30 days after delivery, you may request a return or exchange in accordance with this policy.

3. Ring Sizing

Choosing the correct ring size is essential for accurate health and activity tracking.

Before placing your order, we strongly recommend purchasing our official Sizing Kit or carefully measuring your finger to ensure the best fit.

Please review your size selection carefully before completing your purchase, as returns due to an incorrect size are considered customer-preference returns.We highly recommend purchasing our official Sizing Kit before ordering if you are unsure of your ring size.

4. Return Shipping Costs

Defective, Damaged, or Incorrect Items

If you receive a defective, damaged, or incorrect product due to a manufacturing or fulfillment error, Elenva will provide a prepaid return shipping label at no cost to you.

Customer-Preference Returns

If you wish to return your order due to a change of mind, choosing the wrong size, or other personal reasons, you will be responsible for the return shipping costs. Original shipping charges (if any) are non-refundable.Refunds will be issued to the original payment method after the returned item passes inspection.

5. Refund Processing

Once your return has been approved after inspection, refunds will be processed within 2–7 business days to your original payment method. Depending on your payment provider, it may take additional time for the refund to appear on your account.

6. How to Request a Return or Exchange

To initiate a return or exchange, please contact our customer support team at support@elenva.com and provide:

• Your order number
• Proof of purchase
• The reason for your request

Once your request has been approved, we will provide you with:

• A Return Merchandise Authorization (RMA) number
• Detailed return instructions

Please ship your return within 3 business days of approval and send us the tracking number once your return has been shipped.

Our return address is:
Elenva Returns
9935 Beverly Blvd Unit 3
Pico Rivera, CA 90660
United States

We strongly recommend using a trackable shipping service, as Elenva is not responsible for returns that are lost during transit.

7. Inspection & Refunds

Once we receive your returned package, our quality assurance team will inspect the item.
Inspection for Defective Products
For returns due to suspected manufacturing defects or quality issues, the inspection process may take 7–15 business days after we receive your returned item.
If our inspection confirms that the issue is covered under our warranty or is the result of a manufacturing defect, we will work with you to determine an appropriate resolution, which may include a replacement, a full or partial refund, or another suitable solution based on the inspection results and the circumstances of your case.

Non-Qualifying Returns
If the inspection determines that the issue is not caused by a manufacturing defect, or if the returned item shows signs of normal wear and tear, misuse, physical damage, or is missing components, the return may not qualify for a full refund.
Depending on the inspection results and the specific circumstances, we may return the item to you or offer a partial refund or other appropriate compensation. If you have any questions regarding your return, please contact our customer support team at support@elenva.com for assistance.